Council on the Ageing (PICAC NT)

Caring for CALD Seniors Toolkit – Jan 2025*

This toolkit is essential reading for any provider caring for seniors from culturally and linguistically diverse (CALD) backgrounds. It includes details on how to access information, resources and tools and provides access to online resources available in multiple languages.

Note: Prior to January 2025, the toolkit was published as the Cultural Background Resources.

https://www.cotant.org.au/picac/caring-for-cald-seniors-toolkit/

An Advance Personal Plan is a legal document that sets out your future health, financial and life choices should you be unable to make decisions for yourself. Read more about advance personal plans here.

This could happen due to age, illness, an accident, or other life-altering event.

In the Northern Territory the APP replaced the Enduring Power Of Attorney (EPA) in March 2014. An EPA made prior to this date remains valid.

• Available through PICAC in Chinese (hakka, simplified and traditional), Greek, Hakha Chin, Hindi, Indonesian, Italian, Portuguese, Swahili, Tagalog, Tamil, Thai and Vietnamese. Click here to access.

To learn more about the APP, how to make one, who to appoint as a decision maker, and more, please visit the COTA NT website or the Northern Territory Government website.

Click here to access translations

Making a Contract with Clients from CaLD Backgrounds for Home Care* –  PICAC has produced two checklists, one for service providers and one for clients.

• PICAC_ContractChecklist_Provider_EN As a Service Provider, you should be able to tick ‘yes’ to each of the 7 checklist items.
• PICAC_ContractChecklist_Client_EN Before signing a contract for home care, you should be able to tick yes to 10 checklist items.
  • Click here for Aged Care Contract checklist in languages most commonly used in the Northern Territory. Click here to access all available languages (58 in total).

Charter of Aged Care Rights.

Free translations of documents for service providers

• Any of the resources produced by PICAC NT can be freely provided on request. *Aged care contract checklists can be translated free of charge, as can any contracts, flyers and administrative document used by service providers. Contact the PICAC Manager for help with translations.

CALD Community Profiles (Department of Immigration and Citizenship)

Centre for Cultural Diversity in Ageing –  offers cue cards, aged care signage and multilingual health and aged care information, plus a section on dementia.

COVID-19 Cultural Background Resources (updated 22-04-2020)

COVID_19_Vaccine_Multicultural_Information_Pack (March 2022) – Resources in many languages, posters, stickers etc. – available from the Department of Health. 

Cross Cultural Communication – Visit the Centre for Culture, Ethnicity and Health website for articles, reports and tolls associated with communication and language services for seniors from CALD backgrounds. Refer to Caring for CALD Seniors Toolkit – Jan 2025 (includes link to Tip Sheet: Speak with clients who have low English proficiency).

Cultural and Religious Guidelines for Service Providers (Northern Territory Office of Multicultural Affairs). Refer to Caring for CaLD Seniors Toolkit – Jan 2025.

• Department of Health – The Department of Health web pages are available in multiple languages.
  • Department of Health and Aged Care – Ageing and Aged Care
  • New Charter of Aged Care Rights
  • Diversity Framework and Action Plans
  • The Aged Care Quality Standards (Here you may download the App)

Ethnic Media – Refer to Caring for CaLD Seniors Toolkit – Jan 2025 for directions on how to search for radio and TV them.

Meaningful Ageing Australia – See Me Know Me resources help to start conversations with aged care providers and ensure that they see the real people behind names and numbers.

Mental Health – Visit the Mental Health in Multicultural Australia and the Dementia Australia websites for videos and fact sheets in multiple languages.

My Aged Care -Translated information is available on this website. Refer to Caring for CALD Seniors Toolkit – Jan 2025.

Translating and Interpreting Service (Department of Immigration and Citizenship) – available 24 hours a day, seven days a week, and provides telephone and onsite interpreting services. More information available from TIS National on 131 450 

• • Aboriginal Interpreter Service (NT Government) – 24 Hour on-call service: 1800 334 944
  • AUSIT Guidelines for Health Professionals Working with Interpreters – Published by the Australian Institute of Interpreters and Translators Inc (AUSIT). Available online.