Fortis Consulting Pty Ltd (PICAC WA)
The Team at Fortis Consulting
Fortis Consulting
Fortis Consulting was established in 2007 as a national organisation designed to deliver consultancy for diverse Australian businesses – an answer to the traditional single-sector focused consultancy model.
Get in touch: Find your local centre
PICAC Resources Provider Support
Specialisation Verification Framework
Learn More:
Specialisation Verification Framework – detailed evidence requirements for providers
My Aged Care service and support portal
Caring for CALD Seniors Toolkit
Caring for CALD Seniors Toolkit
This Resource Kit for WA Providers is a collaboration between COTA PICAC (NT) and Fortis Consulting PICAC (WA). This a PICAC Alliance collaboration. Thanks to PICAC (NT) for their excellent framework, layout and content, allowing this resource to be available in WA.
Diversity – Keys to Culture
Video: Diversity - Keys to Culture
PICAC WA (Fortis Consulting) have a free Culture Training Resource on Fortis E-Learn.
One of the highlighted courses is ‘Diversity – Keys to Culture’ and can be accessed by singing up to the E-Learning website here: https://lnkd.in/gbgqbDHR
For further information and a look at how the website works please watch this informative YouTube video:
Culturally Appropriate Care – PICAC
Culturally Appropriate Aged Care
Culturally Appropriate Aged Care
- What is PICAC?
- What can PICAC do for my business?
PICAC Training Programs
- Building a Culturally Inclusive Workplace
- Introduction to Culture, Communication and Relationships at Work
- Palliative Care with a CALD Focus
- Dementia with a CALD Focus
- Brain Health “The Smartest Tool In Your Head”
Infobites
Cultural Aspects of Living with Dementia
Customer Advisory Committees
Free Keys To Diversity Course
ACQSC Training Modules
February, 2023
SIRS
Home care reports on SIRS
October, 2022
Serious Incident Response Scheme (SIRS) will extend to home care in December 2022. This video will lead you to the heart of SIRS reporting. Understand what to report and when to report and be prepared!
More Information: https://www.agedcarequality.gov.au/sirs
Specialisation Verification
Criteria Overview
Providers who want to be verified as CALD service providers must meet 4 Tier Two criteria. From this video, you will learn what the criteria are and what they mean in practice.
Useful links:
Dementia Awareness
Dementia Action Week
19th-25th September, 2022
Dementia affects nearly half a MILLION Australians, and the number is expected to increase.
A simple and small action may make a significant difference to someone living with dementia. If you are a care provider who wants to provide better care for your dementia clients, you will find a lot of good tips in this video.
Dementia care for CALD communities
August, 2022
It’s not easy to live with dementia, especially for CALD elders. Care providers, support workers or their friends may leave them isolated because they are lacking awareness of dementia.
Watch this video to learn what you could do to make a change.
Aged Care Reform
Aged Care Reform: Governance
July, 2022
How do government policies affect your governance? Find out the most sustainable governing strategies for your organisation!
Aged Care Reform: Workforce
July, 2022
The new Labor government has plans to address workforce gaps and add security, dignity, quality and humanity to the new aged care Act, which will release in the future. Let’s look at the current changes and interpret how they affect your workforce.
Aged Care Reform: Home care
January, 2022
This video will focus on the first pillar-home care, while also explaining the new “support at home” program.
OTHER SUPPORT:
Mental Health Support for Community Groups
Seeking out mental health services and support can be difficult for individuals in the CALD community, LGBTQI+ community and those living with a disability. We have provided a list of services in WA specifically for these groups, along with tips for support.
Self Care, Following the Impact of the Pandemic
Christmas can be a difficult time for those who are grieving as a result of the Covid-19 pandemic.
The Australian Centre for Grief and Bereavement have provided some tips for taking care of yourself. This video discusses these and provides various resources for support.
Webinars
Diversity Framework Webinar Series 2022-23
The diversity framework works to embed diversity in the design and delivery of aged care services. It takes a comprehensive approach based on recognition of human rights, supports aged care service providers to improve care, encourages consumers to be partners in the design of aged care services and recognises that like our wider community, older people have diverse characteristics and life experiences and may need different approaches with the aged care services they receive.
Webinars which unpack each of six outcomes of the Diversity Framework, developed and hosted by PICAC SA are now available.
The webinars are addressed to senior managers and leaders from residential, home care and CHSP services. Particularly these currently working in the aged care, responsible for meeting aged care quality standards, involved in quality assurance and preparation for Quality Review and the organisational Aged care Diversity Framework action plans’ development and implementation.
Watch Diversity Framework webinars.
Dementia Care for CALD Communities
Introduction of Dementia and Brain Health
Myths of dementia exist because people are not fully aware of what dementia is and how it happens and develop in the brain. Especially under a cultural and language filter, dementia can be understood as a mental illness.
From this webinar, not only you will gain a general knowledge of dementia, but look at dementia from other cultural perspectives.
Tackling Stigma & Discrimination
Discrimination against people living with dementia can be caused by cultural biases, misunderstanding, and personal assumptions about dementia, due to a lack of understanding of the disease. People living with Dementia are more likely to suffer social isolation than the general public. This webinar is a great tool for care workers, not only be more aware of what clients are facing but understand how their role can make a difference.
‘What is high-quality care?” Build Workforce Capability Framework for your organisation
The Workforce Capability Framework plays a pivotal role in establishing standardized skills, competencies, and qualifications that are essential for providing high-quality, culturally appropriate care. It empowers organizations to translate organizational changes into specific expectations and requirements for each role. In this webinar, we will highlight the three key steps involved in building a successful framework: Preparation, Implementation, and Measurement.
Resilience Webinar Series: Bounce Ability (5 Sessions)
Module 1: Introduction of resilience
This foundation module will lead you to the world of resilience. You’ll understand the concept of resilience, understand the relations between resilience and recovery, and interesting theories such as stress performance curve and support network mapping.
Module 2: How do attitudes shape resilience?
The power of what you think is important! Do you know everyone’s attitude can be broken into 3 ‘P’s? Permanence, Pervasiveness, and Personalisation! Let’s figure out what your 3P’s are and attract the positive energy back!
Module 3: Values and Goals as a Compass
Values and goals should help you make sure you don’t overcommit and don’t overload yourself. However, our values and goals may change over time, that’s why it’s important to revisit your values and especially if you start to feel unbalanced, confused, or if your resilience is low.
Module 4: Emotional Intelligence, Take Lead of Your Own Emotions
Emotional intelligence is not just about understanding your emotions, but also being aware of your emotions and knowing what you are feeling at any given time so that you can respond in an appropriate way rather than allowing your emotions to control you.
Module 5: Humour as an antidote to stress and be the ‘chill’ one in the room
We all love a good laugh! In the workplace, we want to be a little ‘silly’ while still maintaining a professional demeanour, and it’s possible! This webinar will give you some tips and practices on your ‘bonding’ humour!
MAC Cultural Diverse Ageing Symposium
Hosted by Multicultural Aged Care (MAC) – PICAC SA, it’s a day filled with diverse speakers, service providers, and researchers who share their stories, strategies, and tools to implement core principles of cultural diversity in the workplace, business and everyday life, with a narrative approach. This symposium is designed to provide a hands-on approach to learning about cultural diversity in ageing.
Young Carers
The Royal Commission into aged care has started to address a number of issues and one of these is the need for diversity and culture in the workplace.
For organisations to be able to show they are addressing cultural diversity, they will need to have suitably qualified individuals.
Organisational Support
Organisational Support
Fortis has developed an organisational support consultancy model specifically tailored to aged care providers – because productivity is enhanced when the whole business is well-supported.
Fortis partners with you to identify your organisational needs, and then designs a customised organisational development solution.
Our Organisational Support package includes:
- Gap analyses on specific change targets
- Scenario planning
- Business case development
- Human resource capacity development
- Strategic planning and risk management
- Organisational structure
- Strategy implementation
- Organisational cultures reviews
- Programs supporting major change initiatives
- Strategy and change initiative evaluation
- Monitoring, benchmarking and reporting
- Organisational sustainability and viability planning
- Capability, competency and capacity profiling
- Leadership development planning
- Retention and succession planning
My Aged Care
My Aged Care
My Aged Care is an Australian Government system designed to make the aged care sector more sustainable and affordable as Australia’s ageing population continues to grow.
As the main entry point to the aged care system in Australia, My Aged Care makes it easier for ageing people, their families and their carers to access the information they need. It’s also an entry point for individuals looking to have their needs assessed or to find access to specific services.
You can visit the My Aged Care portal here, or reach out to the My Aged Care contact centre on 1800 200 422. The My Aged Care website offers resources in 18 different translated languages.
CEDA’s Aged Care Report – Duty of Care: Meeting the Aged Care Workforce Challenge click here
Other
Survey's
Home Care Providers’ Challenges Supporting Culturally and Linguistically Diverse (CALD) Seniors Survey
The Centre for Cultural Diversity in Ageing has developed a survey designed to gather insights into the needs of Culturally and Linguistically Diverse Seniors (CALD) seniors in Australia in accessing and using home care services.
The survey results will inform future directions of the Partners in Culturally Appropriate Care program’s resource and practice development.
It should take no more than 10 to 15 min to complete. Your input is very important to us.
This survey is now closed.
NARI Dementia Prevention in CALD Communities: Online Evaluation
Researchers at the National Ageing Research Institute are seeking people from Hindi-, Cantonese-, Mandarin-, Italian-, Spanish-, Vietnamese-, Greek-, Tamil-,Arabic- and English-speaking communities in Australia and overseas to help evaluate a short animated film on dementia prevention.
The online evaluation should take 10-15 minutes. You must be over the age of 18 to participate.
This survey is now closed.
Aged Care Reforms
- NEW Aged Care Code of Conduct
- Serious Incident Response Scheme (SIRS) in Home Care and Flexible Care
- Aged Care provider Governance
- Aged Care Quality Standards
- Handy Information Links
- Improved Payment Arrangements (IPA)
Articles
- Workforce Mosaic ‘Tackling racism and discrimination in Aged Care’ Key Findings
- Cultural Mashup Magic: How leadership nurtures cultural harmony
- Power of Heart and People in CALD Aged Care: Interview with Theresa Kwok
- What do I know about culture & diversity?
- What’s Diversity: Keys to culture course?
- Oct. ACCPA Meeting: What’s New?
- ‘Romance’ Trap
- 3 Strong Motivators In Cross-cultural Workplace
And more…
As part of the national PICAC network, Fortis provides a collection of resources to support the aged care sector. Click the button below to access Fortis Consulting’s Resource Library:
Resource Library
A free online course about Prudential Compliance has been developed by the Aged Care Quality and Safety Commission.
PICAC WA has highlighted something you may need to pay attention to as a provider! Watch this short video and reach out to their team at any time if you have any questions or need any assistance!